Cancellation & Refund Policy

Last Updated: August 31, 2026

At CareerKul, we understand that circumstances may change after a service has been booked. This Cancellation & Refund Policy explains the terms applicable to the cancellation, rescheduling, and refund of services booked through CareerKul.

1. Scope of This Policy

This policy applies to eligible paid bookings made for CareerKul services, including career counselling, psychometric analysis, coaching, education guidance, profile building, study abroad assistance, and other applicable professional services.

2. Cancellation Requests

If you wish to cancel a booked service, you must contact CareerKul using the contact details available on our website.

Cancellation requests should include sufficient booking information, such as the customer name, registered email address, phone number, and booking details, to help us identify the relevant booking.

3. Cancellation Before the Scheduled Session

Cancellation and refund eligibility may depend on the nature of the selected service, the time remaining before the scheduled session, and whether any part of the service has already been delivered or initiated.

Customers are encouraged to contact CareerKul as early as possible if they are unable to attend a scheduled session.

4. Rescheduling

Where possible and subject to availability, CareerKul may allow a booking to be rescheduled to another available date or time.

Rescheduling requests must be made within a reasonable period before the scheduled session. Approval of a rescheduling request is subject to service availability and the applicable circumstances of the booking.

5. Refund Eligibility

Refund eligibility will be determined based on the specific circumstances of the booking and the stage at which the cancellation request is received.

A refund may be considered where:

• A booking is cancelled before the service has been delivered, subject to the applicable cancellation terms
• CareerKul is unable to provide the booked service for reasons attributable to us
• A duplicate payment has been successfully made for the same booking or transaction
• An incorrect payment has been received due to a verified technical or transaction-related issue

6. Non-Refundable Situations

A refund may not be available in situations including, but not limited to:

• The customer does not attend the scheduled session without prior communication
• The customer arrives substantially late and the session cannot reasonably be completed
• The service, consultation, assessment, coaching, report, or other applicable service has already been delivered or substantially completed
• The customer is dissatisfied with the outcome of guidance where the agreed professional service has been duly provided
• The customer provides incorrect booking information or fails to meet the requirements necessary to receive the service

7. No Guarantee of Specific Outcomes

CareerKul provides professional guidance and support. Refunds will not ordinarily be issued solely because a customer does not achieve a particular academic, career, employment, admission, university, visa, salary, or other expected outcome.

8. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same booking or that an incorrect payment has been processed, please contact CareerKul as soon as possible with the relevant transaction and booking details.

Verified duplicate or incorrect payments will be reviewed and handled appropriately.

9. Refund Processing

Once a refund request has been reviewed and approved, the refund will be processed through the appropriate payment method or payment gateway, wherever applicable.

The time taken for the refunded amount to appear in your account may depend on your bank, payment method, payment gateway, or other financial service provider.

10. Payment Gateway Charges

Where applicable, payment gateway charges, transaction charges, or other non-recoverable third-party charges may be considered while determining the final refundable amount, subject to applicable law and the circumstances of the transaction.

11. Changes or Cancellation by CareerKul

In exceptional circumstances, CareerKul may need to reschedule or cancel a booked session due to unforeseen circumstances, technical issues, or the unavailability of the assigned professional.

Where reasonably possible, we will offer an alternative date or time. If CareerKul is unable to provide a suitable alternative for an eligible paid booking, the applicable refund options will be communicated to the customer.

12. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, please contact CareerKul using the contact details available on our website.

Please provide the following information where available:

• Customer name
• Registered email address
• Phone number
• Booking ID
• Service name
• Reason for the cancellation or refund request
• Relevant payment or transaction details

13. Policy Updates

CareerKul reserves the right to update or modify this Cancellation & Refund Policy when reasonably necessary. Any updated version will be published on this page with the revised effective date.

14. Contact Us

If you have any questions regarding cancellations, rescheduling, or refunds, please contact CareerKul using the contact details provided on our website.